Comments on: How to configure the ooma hub to work behind a router

By: Craig

Craig — Wed, 12 May 2010 17:32:52 +0000

Is it a Hub or Telo? Have you tried disabling QoS in the ooma device? A good place to get help with this type of stuff is in the ooma forums: http://www.ooma.com/forums/index.php Some smart people there.

By: Josh

Josh — Tue, 11 May 2010 23:05:15 +0000

I have router/modem combo provided by my ISP which is verizon residential DSL which I use with ooma. The phone works fine but my speed has dropped to 200 kbps fm the 1 mbps i am subscribed to. not sure why. can you guys help. noob here.

By: winston lawrence

winston lawrence — Sat, 01 May 2010 22:32:58 +0000

Interesting article – I wrote a similar one on my blog. One other thing you may need to check surprisingly is your DNS configuration I wrote about it on my blog http://winstonlawrence.com/notebook/2010/ooma-and-the-internet-connection-state/ as OOMA seems to be quite susceptible to DNS errors which show up as internet being unavailable even when other devices or web browsing seem to be working okay.

By: Josh

Josh — Tue, 27 Apr 2010 06:29:38 +0000

I’m going to reply to my own comment and ask whether my problem is that I didn’t have two cables – one going to the network and one going to the home port on my Telo – when I started. Right after I typed my question, I looked back at the instructions and thought maybe I’d missed something.

By: Josh

Josh — Tue, 27 Apr 2010 06:25:46 +0000

Anyone have any thoughts as to why I’m having the following problem? This is with an Asus wireless router running DD-WRT. I’m following the instructions, but when I try to assign a static IP to the network (aka, “modem”) MAC address of my Telo, my wireless internet connection goes down. I have a static IP lease for my laptop wireless card, and a different one for the Telo, and they’re both outside the router’s DHCP range. I even reset my router (default settings) to see if some random setting I had in there was an issue, but with the same results. I then set the Telo to operate on DHCP (instead of auto), and that didn’t make a difference. I can run the Telo without a static lease and even assign QOS to its MAC address (rather than the IP), but I can’t seem to set things up to have access to setup.ooma.com. Thanks for any suggestions.

By: Scott

Scott — Fri, 16 Apr 2010 00:50:48 +0000

Thanks a lot! Worked like a charm! I’ll probably toy around with QoS if I get the chance. I have Tomato 1.27 running on a Linksys WRT54-TM. I’ve played around with the QoS on Tomato, but wanted to be able to access the ooma core box as well to ensure I’m not creating conflicting or redundant QoS settings. My connection is DSL 7meg down 768 up, so that should be sufficient. The only time I see network problems are when my daughter’s watching youtube high def while someone is on the PS3 gaming online…. the game gets choppy at times probably due to the upload speed more than anything else. I want to give the ooma box priority over the other devices… I’ll look to the forums at ooma for that. Thanks again!

By: Michael

Michael — Tue, 23 Mar 2010 05:33:21 +0000

“setup.ooma.com” also didn’t work for me after I made all the changes enumerated in this blog. Instead, I accessed the setup page by using the internal DHCP IP address I assigned to the OOMA Hub. But after I restarted by router, I was able to access the page with the “setup.ooma.com” URL instead of its IP address. I didn’t have to forward port 80 to the Ooma Hub. I guess if it doesn’t work for you, too, you can try restarting your router to see if that’ll clear the cache and make the URL work.

By: Craig

Craig — Thu, 11 Mar 2010 13:16:01 +0000

There’s (usually) no reason you have to use the above procedures. It just makes accessing the Ooma admin pages easier.

If you have decent upload/download speeds, and don’t do a lot of bandwidth intensive activities with your network you typically don’t need to setup QoS. Start out without it, and if you have quality issues then give QoS a shot.

By: Troy

Troy — Thu, 11 Mar 2010 04:32:05 +0000

Okay, wait a minute now. I just set up my Ooma telo, after my router, and it works fine. I have no problem going to “setup.ooma.com” if I just plug a laptop into home.

I did none of the above procedures, so I can’t access the address on any computer, but is there any reason I should?

I’ll definitely go through the QoS material you posted, but this step seems unnecessary. Am I right?

By: Troy

Troy — Thu, 11 Mar 2010 00:09:13 +0000

Oh, this article was so helpful. I’ve been using vonage for years, and just bought the Ooma telo system.

All my phone lines were Cat5e, so I just changed all the ports over. Unfortunately, with modem –>vonage –> router, the whole system is stuck in my basement, where the cable comes in.

With this setup, I can choose wherever I want to put my Ooma/phone in the house. I have also been using tomato for years, so this was just perfect.

Thanks!